Services and Facilities

Services for people with disabilities

Our building is fully wheelchair accessible from the car park in Brick Court and from the Strand via Middle Temple Lane. It is not wheelchair accessible from the entrance to 222-225 on the Strand. If you or one of your clients or colleagues has limited mobility and requires a car parking space while visiting Chambers please ask reception or one of the clerks to reserve a parking space for you. Our map provides directions to the car park and to chambers through Middle Temple Lane.

The entrance to chambers from Brick Court leads to a glass door on the left and the lift. Press the Outer Temple Chambers buzzer and the receptionist will release the lock to the glass door. If for any reason you need assistance please ask the receptionist who will be pleased to come down to meet you. Our reception is on the first floor.

If it would be more convenient, we are happy to have conferences and consultations at our solicitors’ office or at the home of our clients (with the solicitor present).  Please raise this with the clerk dealing with the case who will take care of all the necessary arrangements.”

All of our materials and correspondence can be provided in large print. This website is AA compliant and the print size can be adjusted to suit the user. For those people unable to use a mouse the same functions can be accessed through using keyboard shortcuts. Click here for further information.

An infra red loop system is to be fitted to our conference and seminar room for hearing aid users. Please ask our receptionists for details.

Conference and mediation services and facilities

We have six dedicated conference rooms and a seminar room facility which can hold up to 45 delegates. Chambers is equipped to handle telephone and video-conferencing involving multiple participants.

All of our conference rooms and our reception area have permanent wireless internet access. Please ask at reception for the password on to the system.

Rooms can be block booked in advance for mediation cases.

Three practitioners, Robert Rhodes QC, Patrick Sadd and Nathan Tavares are CEDR accredited mediators. Richard Lissack QC and Robert-Jan Temmink are trained arbitrators who have also been awarded Fellowship status of the Chartered Institute of Arbitrators in London. Fellowship is the highest grade of membership of the Institute and represents the benchmark that professional dispute resolves aim to achieve. The Institute is a centre of excellence for the global promotion, facilitation and development of all forms of dispute resolution.

Sandwiches can be arranged for working lunches and other lengthy meetings on request. Please speak to our receptionists, Fiona or Linda, about any special dietary requirements.

Client Care

Chambers regularly seeks feedback on the quality of our service through surveys, end-of-case questionnaires and service visits. We aim to provide a high quality service that is responsive and tailored to meet individual needs.

Our offices are open 8.30am – 6.30pm and frequently outside of those hours. We aim to answer all calls within 30 seconds. We have an out-of-hours service for emergencies and urgent business matters.

We invest in our staff through training and mentoring. This includes customer care and equality and diversity sessions in order to ensure a professional, efficient and friendly service.

Barristers and staff will respond to casework telephone messages and emails within 24 hours. We will meet all reasonable deadlines or we will contact you to make alternative arrangements.

We welcome your feedback on the quality of our service and invite you to complete our client care questionnaire. If you have recently concluded a case with us as a lay or professional client we invite you to complete our end-of-case questionnaire. Our clerks and senior staff arrange service visits to find out whether you're getting the level of service you expect and how we can improve it. If you would like us to visit you please contact one of our senior team leaders.  

Download End-of-case questionnaire

Download Client care questionnaire

What to do if you have a complaint

We pride ourselves on delivering a quality service to our professional and lay clients. Like all organisations we may occasionally make a mistake and we welcome your feedback and the opportunity to make amends. You can raise any concern directly with Christine Kings, our Commercial Director or you can download a copy of our complaints policy.