Feedback on our service to you

We want to do everything we can to meet your expectations of our service. It would be helpful to us if you could give us some feedback on our performance.

We recognise that some things will be more important to you than others. Please tell us how important the following issues are to you and how satisfied you are with our service delivery.

Levels of Satisfaction

Please complete the questions below indicating how satisfied you were on the following basis:

Importance

  • 1    Not important
  • 2    Little importance
  • 3    Fairly important
  • 4    Important
  • 5    Very important
  • 6    Extremely important
  • n/a    Not applicable

Satisfaction

  • 1    Completely dissatisfied
  • 2    Dissatisfied
  • 3    A little dissatisfied
  • 4    Satisfied
  • 5    Very satisfied
  • 6    Impressed
  • n/a    Not applicable


Services from counsel

  • Importance
  • Satisfaction
  • Skill and competence of counsel
  • People skills
  • Deadlines met on paperwork
  • Availability of counsel during case
  • Value for money

Support services

  • Importance
  • Satisfaction
  • Clerking administration
  • Out-of-hours service
  • Helpful and informed staff
  • Telephone & reception service
  • Fee notes & financial administration
  • Conference Facilities

Information and resources

  • Importance
  • Satisfaction
  • Seminars and training
  • Website: www.outertemple.com

Further Information

Will you work with Outer Temple again?