Help and Support
Please select an area
- Legal Enquiries
- - Barristers, door tenants, associates - what do these mean?
- - Do you do public access work?
- - I need a barrister, what should I do?
- - How much does legal advice cost?
- - Will I pay an hourly rate?
- - I've had an accident and want to claim - how much will it cost?
- - What other fee arrangements do you have?
- - What terms of business do you use?
- - Are barristers insured?
- - Are barristers regulated?
- - I don't want to go to Court, I just want to get it sorted
- - I cannot afford a barrister, what are my options?
- - Who should I contact if I have any queries about my case?
- Fee Enquiries
- - How do I pay my fees?
- - How long do I have to pay my fees?
- - I have a fee query, who should I contact?
- - Is VAT added to my bill?
- General Enquiries
- - Are your offices fully accessible?
- - Can you summarise your pupillage arrangements?
- - Do you have any job vacancies?
- - Do you offer mini-pupillage?
- - Do you provide work experience?
- - How can I give you feedback on your service?
- - What are your opening hours?
- - What if I am not happy with the service I received?
- - Why should I use Outer Temple Chambers?
What if I am not happy with the service I received?
We pride ourselves on delivering a quality service to our professional and lay clients. Like all organisations we may occasionally make a mistake and we would like you to contact us and give us the opportunity to make amends.
You can raise any concern directly with Rebecca Priestley, our Chief Executive, or you can view our complaints procedure.
If you are not satisfied with the response that you get from Chambers you have the right to make a complaint to the Legal Ombudsman. This is the independent complaints body for complaints against lawyers. You must make your complaint to the Legal Ombudsman within six years of the complaint arising (or three years from when you should reasonably have known that there was cause for complaint).
You can contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, email: firstname.lastname@example.org or telephone 0300 555 0333. If your complaint may amount to a breach of the Professional Code of Conduct of the Bar of England and Wales, the Legal Ombudsman will pass your complaint directly to the Bar Standards Board which is responsible for regulating barristers. For further details see: www.legalombudsman.org.uk.